Service Advisor / Workshop Supervisor (Ijebu Ode) at Nicole Sinclair Consulting

The Service Advisor / Workshop Supervisor will manage the customer service experience while overseeing day-to-day workshop activities. The role requires strong automotive knowledge, customer advisory skills and the ability to identify service needs, recommend repairs and maintenance, and convert these recommendations into workshop business.

• Receive customers, understand vehicle complaints and conduct preliminary vehicle assessments.
• Advise customers on required repairs, servicing and preventive maintenance based on the vehicle’s condition and service history.
• Explain technical issues and recommended repairs clearly to customers and provide accurate service estimates.
• Follow up on quotations and recommendations to secure customer approval and increase service sales.
• Identify opportunities to recommend relevant additional services while maintaining customer trust.
• Coordinate daily workshop activities and allocate jobs to technicians.
• Monitor repairs to ensure work is completed correctly and within agreed timelines.
• Inspect completed jobs before vehicles are released to customers.
• Ensure proper use of job cards, service records, tools and workshop equipment.
• Handle customer enquiries and complaints and ensure timely resolution.
• Maintain strong relationships with customers to encourage repeat business and referrals.
• Provide regular updates to the General Manager on workshop activities, sales, customer issues and operational challenges.

• B.Sc./HND in Mechanical Engineering, Automobile Engineering, Automotive Technology or a related field.
• Minimum of
  1 year experience
  in an automobile workshop, dealership, service centre or related environment.
• Good knowledge of vehicle servicing, repairs and common automotive faults.
• Experience supervising technicians or workshop operations.
• Strong customer service and service-sales skills.

• Automotive Technical Knowledge
• Customer Advisory & Relationship Management
• Service Sales & Upselling
• Workshop Supervision
• Communication & Negotiation
• Problem Solving
• Team Leadership
• Attention to Detail

• Workshop revenue and service sales
• Customer retention and repeat business
• Service quotation conversion
• Customer satisfaction
• Timely completion of workshop jobs
• Quality of repairs and reduction in repeat complaints
• Technician productivity and workshop utilisation